Colin Houseworth
04:38 11 Sep 23
The guy with the face tattoos that works there is always super helpful, friendly and professional!
Amanda Poole
12:54 09 Sep 23
Visit here when my fave dispensaries deals aren't what I'm looking for...their even close to each other...
Kelly B
12:22 05 Sep 23
Loved this place. The people here were extremely friendly and helpful. The prices were competitive, and I would definitely go back. Check this place out if you are in the area.
Chris Huling
20:37 25 Aug 23
Delivery/Customer service review: been going here for a year now. In person NLV location👍 ordering delivery lately has been hit and miss👎 Delivery was supposed to be made Tuesday 8/22/23.. so a few hours go by with no verification call and then a text comes through saying order is 20 minutes away so I check email and no adjustments other than preparing order so I call the shop. Downhill rapidly from that point on: Receptionist 👍 Manager 👎 says, "you were called and no answer"and proceeds to tell me they cancelled order. I text back with screenshots showing no such calls and for that I was cussed out and hung up on. On to Oasis I said and did. Have a good day everyone...😁
Tamara Colón
20:46 16 Aug 23
My problem with them is that they call to verify your order and if you miss the call they cancel it. This has happened to me twice now. Put in an order super early expecting to get a “omw, here’s the tracking link” and instead they just cancelled it. I had to take the time to put in a new order instead of them just handling things in their end.I’m overall very irritated by their logistical system because it’s negatively impacted my day twice now.Product is a good price and good quality.
Latisha Noles
22:20 10 Aug 23
I often buy here and most of the it delivered. Shawn was awesome. Thank you Shawan keep up the good work.
Todd Nicolson
02:28 30 Jul 23
Rudest people I never want to see again. Parked and they did not ask if we were patrons, demanded we leave an ADA parking spot. As a business in Nevada, they openly and without regard for the Law of the Land. Don't waste your time, they want money with earning your business.
manny 702
02:13 16 Jul 23
The staff was great. "Luis was very helpful and answered all my questions. The room was clean and bright, always on time to Served your needs .
Kitty Meow
07:32 15 Jul 23
Went here for a pickup the other day- I would normally opt for delivery at any dispensary, but this location didn’t offer it & they had the exact strain of nature’s chemistry I was looking for.Upon arrival, I was confused of where to go to pick up because I didn’t see any curbside signs. I called them & they said they would be right out. I waited 10-15 min & no one came out, so I called back & they apologized greatly for the wait, told me to come inside so they could give me 2 free promo items for the inconvenience.My interaction inside was very pleasant, the woman at in-take was apologetic & kind. Didn’t catch her name but the budtender who served me afterwards (I believe Bri was her name), was very attentive to all her guests & presented a genuine/loving energy. Completely wiped away any frustration of waiting, & of course who doesn’t love free weed?It was surely a trip worth taking & I’ll definitely be back, & hope to see them offer delivery in the future. Thanks Bri for being such a doll!
Billy Stroud
04:24 13 Jul 23
The sanctuary is one of the top dispensaries I visited here in Vegas the employees were very helpful and accommodated all my needs with great I would recommend this place to anyone looking for a good place to shop
Gee Breezy
02:39 12 Jul 23
Excellent products, great customer service, but not a lot of parking. There's also construction going on around it, so that doesn't help.
bernie c
04:10 06 Jul 23
It's 9:06 pm On july 5th I'm currently sitting here. A group of 5 of us walk in. Immediately a short fat white guy tells us that only people actually purchasing can go back. I told him two of us for sure are purchasing, but the rest of us are just looking around in case we want to purchase. The excuse is only one bud tender behind the counter available. Basically making us feel as if we don't spend anything, we're not allowed behind the door. So here I sit in the lobby waiting for the rest of my party saving money. So because of him two out of five people went to the back. The two ppl that went back only bought one vile of oil. Better customer service is definitely needed. Nice building that's your second star.
Lim Jahey
00:51 03 Jun 23
I recently visited The Sanctuary dispensary in Las Vegas, and I was very impressed with my experience. The staff was friendly and knowledgeable, and they were happy to answer any questions I had. The selection of products was wide and varied, and I was able to find exactly what I was looking for. The prices were reasonable, especially with our community discount and I was able to get a good deal on the products I purchased. Overall, I had a great experience at The Sanctuary dispensary, and I would definitely recommend it to others.
ChARLOS RODRIGUEZs
03:48 20 May 23
Love this place this place is awesome. They have great deals and also they are promo when you review any of their websites you get a pre-roll free.
L S
00:46 18 May 23
Will be my go to when in town. The staff is great. Products are great and the prices are even better!
Anna R
02:44 28 Feb 23
Awful customer service and manager. We were given the wrong product charged for the wrong product not even told they don’t have the product we requested. Called told to come back to exchange product. But when we paid for another taxi they Refused to give our money back or give product we requested which was indica Not Sativa. Horrible don’t shop here. The blueberry Camp brand disposable was horrible and did nothing to relax me as it is a Sativa Not an Indica. If you don’t have a product a customer requests you shouldn’t pull a fast one and make them buy something they did not ask for. There should have been NO REASON the Blueberry to even have been brought to the front. Our sale rep didn’t ask for it nor did we. Your front desk person also told us to drive back because it would be replaced. Awful manager never even talked to the front desk. She didn’t care period. Told us to spend more money instead!
Ms. Patricia Heron
17:35 24 Feb 23
Sasha was a great bud tender 😌 I felt welcomed here . They provided 20% off my first purchase. Thank you for positive experience ♾️
Erasmo Franco
03:03 22 Feb 23
Would give zero stars if it was an option. Was given the wrong product. Spent over $200. Called to see if they could make it right as soon as we got back the hotel 1.5 miles away. Was told to come down and talk to the manager. Took another cab from our hotel to be told that they cannot do exchanges on unopened product even though they were the ones who gave us the wrong items. Wasted second trip.Was offered a discount on more products but would of course have to spend more money. Came in looking for pain relief and to purchase Indica products for my arthritis. Here all week for a convention. Told them I would be back if everything went well. Was given sativa and was also told it happened because they were out of what we asked for, yet no one told the cashier that they were out of anything that we asked for.Go to another dispensary and if you must shop here check your items before they put them in your bag. Worst experience at any dispensary from here to Colorado, and California. Highly do not recommend.
Brent Lowell Mijares
22:50 18 Feb 23
Would have given 5 stars for service but the budtender forgot to add the extra 25% off for using the code leafly25, after he called management and was told "clearly" to add 25% off my purchase which includes a BOGO deal. If this can be fixed it would be awesome. Even store credit would be cool.
lori colameco
18:29 05 Feb 23
I go to this store all the time. Best employees Emily and Charlie are always friendly and happy to help with any questions they always are smiling and making it a welcoming experience!!! THANK YOU EMILY AND CHARLIE FOR ALWAYS MAKING MY EXPERIENCE 5 stars all the way!!!
Myiah Gilmore
20:58 18 Jan 23
Simone was great! Such a clean and friendly environment! I love the setup and the prices are amazing! Can’t wait to come back! Highly recommended
Aavius
16:00 06 Jan 23
I went in for a sale they have on some vapes everything was super quick. The place is really nice and well kept up and the staff are super helpful and insanely respectful.sadé was especially helpful with my order and I will definitely be coming back
Citrus E
05:25 30 Dec 22
Jen is the best!! Give her a raise : ) she’s so nice and great manners! I could talk to her on the phone all day!!! And the delivery drivers are the best!! They work so hard make sure we get our products, they deserve a raise too!
Hood Scratcher Lady
09:00 16 Dec 22
Awesome customer service and great quality products. Bleu assisted with my order, he is very patient and informative. Best location hands down!!
Gayr Natale
19:40 12 Dec 22
The only reason they got a 1 star is because of the bud tender. I was told that this was the place to go to in Las Vegas. While I was there I checked out the best buds that they had. That was $70 an eighth. I bought two eighths at $70 2/8 at 60 dollars and two eights at $50. I spent Just about $500 to be completely ripped off! Not any of their products were fresh, and not any of them got me or anybody else high. Needless to say I am extremely disappointed with being robbed of my money. I hope that everyone sees this post and avoids all cookies shops across the country! I am stuck with 6/8 of absolute garbage.
Kayla Armstrong
19:11 14 Nov 22
Really really disappointed to be writing this review. I just moved to town in August and have had several very positive experiences here, even made a friend. I’m sad to be writing this as it impacts the employees that work there that are actually great at what they do 😞This morning I went in as usual but in the middle of my experience the budtender who was already assisting me started helping a customer who was in before me previously and had already left. I was willing to just wait for that person to finish assisting me. However, a lady came out of the side door and proceeds to ask me what else, besides what I had already picked out, I would like. She grabs the rest of my order and proceeds to check me out. I ask her opinion on a specific brand of gummies (vada gummies) her only response is “I don’t like them” no follow up, no other product suggestion. After providing a bland, much different, inconsistent experience than the previous ones I was very displeased and stated I more than likely wouldn’t be back again despite having wonderful encounters before. Her response “well I’m the manager on duty and if you don’t like it, take it up with someone else” and follows it up with how “they” don’t care that I won’t be back. I’m a return, 2-3 time a week customer and had accrued over $10 in points in just the first 2 months of me coming there. Sorry she doesn’t want you guys to have return customers, but I’ll take my business elsewhere. This is so disheartening because some of the employees there are SO knowledgeable and friendly, but it really is one bad apple that ruins it for the bunch. If I’m gonna spend $100-200 per week in an establishment on wax, there IS definitely a dispensary out there where I will have a consistent customer relations experience every single time, whether I go at 9am or 9pm. My advice if your gonna go, go in the evening, when the staff isn’t mad at life they had to get out of bed that morning to work in a customer service job. If you want service with a smile 😊 it’s not here, maybe check Planet 13.Never had a bad experience with Planet, and the 1 time a budtender made a mistake, they gave me an extra discount for the “inconvenience” of standing somewhere for an extra 2-3 mins. And no attitudes from unfriendly, grumpy “managers”.Happy toking friends 💨Pic of my latest wax haul lol (would’ve been back in 2-3 days to spend more)
xo princess
02:14 13 Nov 22
I don't understand how this place has good reviews. Literally only visited because I'm completely out of flower and they're the only dispensary with a good ounce special right now. Don't bother ordering online for a quick curbside pickup (which is what they stupidly advertise on their site). They never notify you that your order is ready so I had to call the store and they said "you can come as soon as you place your order." That would've been nice to know before waiting for 3-4 hours. After driving around the store for 3 minutes looking for a curbside pickup area, I had to call AGAIN to ask where to park and they said "we don't offer curbside pickup anymore, you have to come inside." Oh my effing god. Y'all need to put this updated information up on your website because you're deceiving customers and wasting their time. I ordered online and selected curbside pickup for a reason: to get my flower and get out of there quickly. The flower I purchased is decent but pretty dry. The associates inside the store were friendly but seemed really lost; two or three different people had to walkie my name to inventory several times for them to retrieve my order, resulting in more wasted time. The store was completely empty too (on a Saturday evening!) but now I know why. Just save yourself the trouble and don't visit this place, even for the flower deals. Spend a little extra and go somewhere else that actually values your time and experience as a customer. Never ever coming here again.
Cher Westcoast
03:01 24 Oct 22
Staff is all very friendly and professional. They also have great deals. However I do wish the quality was a bit better. I will definitely return here if I need a deal.
Tonya Krajewski
03:45 07 Oct 22
ALWAYYYYYS a quick & painless experience with this place & one of their drivers JT (hope that's correct) is just a total gem, SO respectful & kind every single time, thee best! Just the cherry on the cake for the perfect go-to dispo! 🤘
jennifer snook
10:35 16 Sep 22
First time going into a dispensary, and the only reason was because my boyfriend's ID was expired. I was pretty nervous actually because I was alone and didn't have my boyfriend to talk me through everything! But he definitely wasnt needed because both of my visits here were excellent!!!! To All of the staff who had to deal with my questions and my complete lack of knowledge when it comes to weed and whats best... I appreciate your patience and kindness❤️ I wouldn't mind coming for another visit lol and ive spread the word about this location and how amazing you guys are!!!!
Alexis Vasquez
04:46 22 Aug 22
This is the best dispensary in vegas, everyone is super chill,nice, words can't Express enough how much I appreciate this spot! Thank you to the whole staff for always making me feel like am with friends. you guys help my anxiety so much!
Mitchell Laurence
04:32 07 Jul 22
After having a bad experience with delivery the first time I ordered, Megan and Bleu (like the cheese he says) both reached out to me to make it better! They were super great and made me feel like they were genuinely sorry for my experience and that they wanted to make it up to me. Nick the delivery driver was also super awesome, he kept me up to date on where he was and when my delivery would be here. Seriously top notch customer service!! The gummies and pens have been great too.
Shawn Dudley
20:29 27 Jun 22
Best dispensary in Vegas Hands down. Best service and great selection. And they always have the 99$ oz special!
Cleavon Suttle
19:07 23 Jun 22
Best service in town. From the security guard to the bud tender. Keep up the good work and I’ll be a regular.
Ariel Ramos
17:01 22 Jun 22
Great place to shop at. Been a long time customer of both locations and their deals are great. They have wonderful staff.
Christian White
19:16 21 Jun 22
The Sanctuary is my absolute favorite dispensary. They have the best deals that change each day so you get an opportunity to try new products. I recommend this place to all my friends and family that visit Vegas.
Madison Bassett
01:07 10 Jun 22
Sasha at the front desk made for a wonderful welcome, and the salesperson knew everything to answer all our questions. The manager was the highlight of my visit, extremely friendly and personable. 10/10 would come back 🙂
Katrina Harris
08:50 15 May 22
I had DAMN good time today there LIKE i literally got SCOOBY SNAX the strain and all around SNACKS / BUNDLES FREE food and i even won a free OUNCE so yea im popping!Thats what winning look like even when people steal from you .\ you will always get it back!
Tracie Holcombe
01:45 25 Jan 22
Great service, great prices. Highly recommend! Staff are very thorough 👍🏽👍🏽
Jason Skiifaster
06:21 22 Jan 22
Dante was excellent at helping us pick out flower! Cool dude! Great experience. Courteous and professional.
Tre Nowaczynski
17:21 19 Nov 21
Excellent staff. High quality cannabis options. Recommend the sacred blends - look out for sales and specials!
g gerl
00:33 15 Oct 21
Nice looking selection in huge show room so far... The concentrates looking good. Charlie was so helpful left with more than came for...
Neve Studios
01:52 24 May 18
What a cool store. Got to come and see another store on our retail tour of Vegas. This store was our 9th and last store.Staff: A+ Great people who helped us quickly and effectively.Product quality: A+ High grade Sin City Cannabis. Definitely recommend stopping in.Store: A+ Great layout, very relaxing, calming, yet spacious.Check in/check out: Easy process, very easy to do business with
North Las Vegas
Leonetta Sells
23:18 07 Jan 23
They are the best at what they do to provide you with any questions on any items or products. They have the best deals that I know of. The staff is very friendly & highly (No Pun Intended) acknowledged in ever way.The only downside for me, personally is I wish they would open up another site location in Henderson,closer to where I live. To give the other Dispensaries some competition.
Dozie Rozie
19:39 11 Dec 22
Man!! This place is amazing. The staff!!! Alissa, Chris, Blu (like the cheese) and so many more are knowledgeable on the products and communicate on what would be best. They just don’t sell you anything. The prices are lower than the other stores and they ALWAYS have deals for EVERYTHING. This place is definitely the sanctuary, when you just need a smoke break.
Micah Cobb
22:33 06 Dec 22
Seriously valuable prices! I got two .5 cartridges for $20! Not to mention, the customer service was great from Alyssa, which doesn’t seem like a coincidence as I’ve read other reviews of here and people also say she’s great. Forget the other place you’re thinking about, come to The Sanctuary!
Felicia Madrid
02:34 23 Sep 22
Great customer service! From walking in being greeted by the receptionist and the staff is always friendly and welcoming. Everyone is always helpful.David is my go to associate, he’s knowledgeable and always gives great recommendations.If I could give them all 100 stars I would. Thank you for the great customer service!
Karla Lopez
15:42 16 Sep 22
This place was great and definitely a place I'm coming back to continuously.Clean, GREAT weekly deals, and the staff was amazing, from aura in the front checking us in to the beautiful girl that helped us get our disposables. I didn't get her name but she was beautiful, just got her silver sparkly nails done and she was super helpful!First time customers get 20% off and Nevada locals get 25% off on Mondays I believe!They're open 24/7 as well, I highly recommend checking them out the next time you need to re-up!
ram joce
21:15 10 Sep 22
They were so nice. I was visiting family here and sent to get something for pain and anxiety. I told the person behind the counter what I needed and he gave me suggestions and explained the merits of each so that I could decide. What I got was perfect and well received. Thank you for the wonderful and patient service.
Jakob D Ingwersen
00:32 27 Aug 22
There prices are great but clear your schedule if you're ordering from them they make you wait all day even when you live less than 12 Miles from them they call you at 2 and say on the way and you probably won't get your order until after 6 I'm still waiting and I placed my order at 11 weed maps I can order from them to get my stuff from this dispensary and I wait about 2 hours and I get my order the only downside of ordering 3rd party weed maps is that I can't see all the deals they have like I can ordering from the sanctuary directly you should just use weed maps and you won't be treated like your time doesn't matter I called and said I have other things I had to do today the lady said just wait it won't be very much longer at all that was 2 hours ago iv been waiting since 11am it's 5:30pm
Erin Kriz
15:13 24 Aug 22
It was very busy, but we didn't wait long. Customer service was very good. The clerk who helped us was knowledgeable of all of the products, helpful and friendly. All the products we've gotten are of high quality and very reasonably priced.
A-Vengeful Jihady-Fatwa
04:29 17 Jul 22
The Toys-R-Us of THC! Truly! I always find myself getting super antsy, & excited when I'm heading here for my monthly supply, & don't even get me started on once I pull up, park, and get it of the car, especially if I'm with another person, OMG! Love It! A rare, dwindling, & finite, pure, full- sensory immersion, childlike, excitement & joy experience Every Time!
Jeremy Blackfire
19:49 08 Jul 22
Very nice staff really good ganja with really fair prices...first time there but won't be the last! Met an old friend haven't seen in years! Wassup Chuck! Love the lady in the front...always very happy and friendly!
Kelley Kazee
12:48 07 Jul 22
It was my first time there. The staff was very knowledgeable & helpful. Everyone was very pleasant. Products were displayed nicely. Store was clean. I would go back.I've been there several times since the first post. The staff is great. Always pleasant and well informed. They have a wide variety of products. I would recommend them. Also they are open 24 hrs.
Chanon Cabrera
01:06 23 May 22
As a local I really appreciate how close it is to where I live, after experiencing a problem while ordering online for the second time. I was blown💯💨💥 out of the water by the awesome customer service that went from security to the supervisor/manager Megan. She is a major asset to the company. As for the customers she goes above and beyond to make sure that her store is on top. I will always come back to the Sanctuary. 💣 Deals and happy hour with 15% off. 💓💞💯
Kevin VanDyke
23:33 06 May 22
Nice A/C.. knowledgeable bud tenders, reasonable and competitive pricing. Also deals for members as supplies last, always changing, but always something.I was just in the area so I took advantage and as usual not disappointed.
Justin Kerr
06:37 05 Apr 22
Super clean inside, and their selection is quite decent. Amazingly convenient, but if there is only two budtenders, then the wait time could be a few minutes extra. Fairly knowledgeable, and friendly staff. Definitely a local, but professional atmosphere.
Damian cortez
22:21 10 Jun 21
Love this spot. I usually go in for a cartridge or disposables. Pretty much every day they will have deal and the deals are worth it. The place also looks nice 👍🏽
Larry Jones
19:00 05 Jun 21
Very affordable. Friendly people, staff & customers both. Fantastic variety. Open 24/7. Security guards on duty. I love the in store shopping. Lots of full sized parking spaces.
Byron Moreno
21:25 31 May 21
Staff was very helpful. It was my first time ever going to a place like this. Recently started dealing with a lot of anxiety and stress. They pointed me to the right stuff and had some pretty great deals!
